Refund policy
Digital Products Policy
All Test Papers Hub products are delivered as instant digital downloads (PDFs). Because digital files cannot be physically returned once access or a download link has been provided, all sales are final and non-refundable once the download link has been generated or delivered.
Exceptions & Solutions
- Wrong Purchase Exchange: If you accidentally purchased the wrong exam board, subject, or tier, contact us within 14 days of purchase at support@testpapershub.com with your order number. As long as the file has not been downloaded, we will gladly exchange it for the correct product of equal value.
- Faulty or Corrupted Files: If a file is corrupted, unreadable, or fails to open properly, contact us immediately and we will re-send or replace the working file right away.
- Duplicate Purchases: Accidental duplicate purchases of the exact same product within a short timeframe will be refunded in full upon verification.
Consumer Rights
Nothing in this policy limits or excludes any statutory consumer rights or guarantees that apply under local laws in your jurisdiction (including Australian Consumer Law, UK Consumer Rights, and equivalent global digital consumer protections).