Refund policy
Digital products. All Test Papers Hub products are instant digital downloads. Because a delivered file cannot be returned, we do not offer refunds once a download link has been delivered. Wrong purchase? We'll fix it. If you purchased the wrong paper, level or subject, contact us within 14 days with your order number and we'll exchange it for the correct product of equal value — no drama. Faulty files. If a file is corrupted or won't open, contact us and we'll replace it immediately. Duplicate orders. Accidental duplicate purchases of the same product are refunded in full. Nothing in this policy limits your rights under the Australian Consumer Law.